DXPortable Privacy Policy
Introduction
At DXPortable, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is handled responsibly and securely.
Information We Collect
- Personal Information: When you register for an account, we collect information such as your name, email address, callsign, and password.
- Transaction Information: When you purchase gems or membership points, we collect information related to the transaction, including payment details.
- Usage Information: We collect information about how you interact with our platform, including the features you use and the actions you take.
- Device Information: We collect information about the devices you use to access our platform, including IP address, browser type, and operating system.
How We Use Your Information
- To Provide and Improve Our Services: We use your information to operate, maintain, and enhance our platform, ensuring a seamless and personalized experience.
- To Process Transactions: We use transaction information to process payments and manage your purchases of gems and membership points.
- To Communicate with You: We use your contact information to send you updates, promotions, and important notifications related to your account and our services.
- To Ensure Security: We use your information to monitor and improve the security of our platform and prevent fraudulent activities.
- Admin Access: Admins can access your account using forced login if needed, and only with your permission, to resolve issues or provide support.
Cookies
We use cookies to enhance your experience on our platform. Cookies are small data files that are placed on your device when you visit our website. They help us understand how you use our site and improve its functionality.
- Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly.
- Analytical Cookies: These cookies help us understand how visitors interact with our site by collecting and reporting information anonymously.
- Functional Cookies: These cookies allow the website to remember your preferences and provide enhanced features.
- Managing Cookies: You can control and manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to provide our services or comply with legal obligations.
Your Rights
- Access and Update: You can access and update your personal information through your account settings.
- Data Deletion: You can request the deletion of your account and personal information by contacting our support team.
- Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@dxportable.com
DXPortable Transaction Policy
Introduction
This Transaction Policy outlines the terms and conditions for purchasing gems and membership points on DXPortable. By making a purchase, you agree to the terms set forth in this policy.
Purchasing Gems and Membership Points
- Payment Methods: Currently, we accept payments through third parties such as bank transfers, e-wallets, and PayPal.
- Pricing: The prices for gems and membership points are displayed on our platform and are available in USD, EURO, and IDR. Prices are subject to change.
- Transaction Confirmation: After making a purchase, you will receive a confirmation. Please keep this info for your records.
Refund Policy
- Non-Refundable Items: All purchases of gems and membership points are non-refundable. Please ensure you review your purchase before completing the transaction.
- Transaction Errors: Any errors during bank transfers, e-wallet, or PayPal transactions are not our responsibility. However, we are open to resolving any issues during transactions as best as we can. Please contact our support team at support@dxportable.com for assistance.
Security
We take the security of your transactions seriously. Our payment gateway is secured with encryption and complies with industry standards to protect your payment information.
Account Security
- Password Protection: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
- Unauthorized Transactions: If you suspect any unauthorized transactions or activities on your account, please contact us immediately at support@dxportable.com
Changes to This Policy
We may update this Transaction Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Transaction Policy, please contact us at support@dxportable.com.
